9

We've gotten several questions that have been technical support type questions:

Current wording on these also suggest they are technical support vs. hardware recommendation/information leading to recommendation:

I am proposing, when we can, that we have a close reason specific for this type of question.

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5

I suggest the following wording for such a close reason

Technical support request

Questions asking about troubleshooting hardware or technical support for hardware are off-topic for Hardware Recommendations. We are here to provide pre-purchase hardware recommendations and to recommend hardware for a specific task.

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  • 1
    This is a pretty good wording, although I'm not a fan of using "we" in close reasons. – Adam Oct 18 '15 at 3:13
  • There are plenty of characters remaining. How's "Hardware Recommendations is here..." sound? – Andy Oct 18 '15 at 3:15
  • "Questions asking about hardware troubleshooting or technical support..." would be clearer I think. – Adam Oct 18 '15 at 3:19
  • I'd be tempted to suggest SU as an alternate site, as many OT close reasons do. – Journeyman Geek Oct 18 '15 at 3:22
  • That didn't get a good reception, @JourneymanGeek: meta.hardwarerecs.stackexchange.com/questions/124/… – Andy Oct 18 '15 at 3:25
  • ahh, fine then ;p – Journeyman Geek Oct 18 '15 at 3:26
  • I don't think “questions that will lead to a specific recommendation” means anything to people who haven't followed the meta debates from the private beta. And “recommendations for hardware” is pretty vague. I strongly recommend changing the last sentence to something that makes sense to someone who isn't intimately familiar with the site. The phrases “pre-purchase recommendation” and “recommend hardware for a specific goal” come to mind but I'm not in a sentence-crafting mood right now. – Gilles 'SO- stop being evil' Oct 18 '15 at 12:52
  • I just realized I hadn't marked this answer as a community wiki. Everyone is free to wordsmith the close reason wording. – Andy Oct 18 '15 at 13:03
  • I like the new wording, but is there a way we can better explain 'pre-purchase'? I'm not sure someone new here that hasn't followed all the Meta discussion would know what it means. – Undo Oct 19 '15 at 19:16
  • @Undo, I'm sure there is a concise way...but I'm not coming up with one off hand. – Andy Oct 19 '15 at 19:23
  • I'm not a fan of the "closed as a..." line in close reasons. I think it's better to just explain the closure, without introducing it. – ArtOfCode Oct 21 '15 at 21:16

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