I've proposed creating a new faq question covering what we consider "technical support". The idea is that we can use this as further guidance to users on what not to ask and how their technical support question could be converted to something on topic.
I'd like to use this question to do a few things before creating the official FAQ thread:
- Gather technical support questions we've had
- Explain why they are off topic, as is
- Provide a way the question can be modified to be made on topic and still provide the user an answer to their underlying question
Not all of our technical support questions will be able to support that third bullet. I think, for this FAQ, that is actually the most important one. I'd like to focus on those questions here, so that we can give users a good set of guidelines on how to get what they need and still follow our guidelines.
Please use the answers to provide only a single question/explanation each. That will help us pick out our best examples for the FAQ.